We have used The Secret Service for Mystery Shopping regularly now for 18 months and I wish we had found The Secret Service years ago. Their expertise and genuine care for our business makes us proud to work along side them. Their SAS (Service Analysis System)provides us with online reports 24/7 and is simple and easy to use. It does what is says on the tin! Linda and her team are passionate about their business but also about ours. We have over 3000 outlets and The Secret Service with their contractors situated all over the UK have helped us get the feedback we need to help us to develop and maintain the level of service we strive to achieve Thank you.
To have the reassurance that The Secret Service team was monitoring everything from a customers’ perspective is a huge support for myself and all our colleagues. We were able to constantly respond to issues in our business and deliver the best possible experience for a customer and this is the lifeblood of any successful business.
I have used Linda on a couple of occasions now and the results from her work have been excellent, I would not hesitate in recommending the Secret Service to other clients. Linda has a lovely personality and a great sense of humour which makes her very easy to work with.
We have used The Secret Service regularly now, and plan to continue doing so, as Linda and her team get results which enable us to improve our business. Linda is easy to work with and goes far beyond all our expectations – we wouldn’t work with anyone else.
I contracted with The Secret Service to ignite our outbound sales activity and engage with more of our clients. We needed a company who understood that the key to sales is relationships and not product. The Secret Service took the time to understand our objectives, goals and success criteria. Overall, they provided the correct approach for what we wanted to achieve.
Linda Eastwoods’ enthusiasm, commitment and drive to help us to succeed was impressive. The results speak for themselves, with busy diaries for the sales staff and pipeline of opportunities which increased week on week. Linda understands exactly what is required from her clients, to ensure best results. I have no hesitation in recommending her to anyone who would like the job to be done right first time
We used The Secret Service for a telemarketing campaign to generate appointments and I am more than happy with the results. Linda and her team exceeded all our expectations and not only got us appointments but these appointments were real quality and have generated a very good source of income for us. We have no problem in recommending The Secret Service and will definitely be using them on a regular basis.
Linda is friendly and very professional and should not be underestimated.
“I introduced Linda to a client of mine who needed to step up sales activity.
Linda is cold calling potential clients to raise awareness of the client and what they provide. The client is very happy with what Linda has achieved in a very short time – she has gone way beyond what was asked or expected.
Through Linda my client is very happy – and if my client is happy I am!”
Les Hodgson MD, Next Level Financial Management
Linda provided a professional, quality service which was both cost effective and brilliantly executed. I have no hesitation in recommending her and her company. She is an experienced and knowledgeable practitioner with high levels of integrity and professional competence.
The money we spent on mystery shopping with Linda was probably the best investment we made in consultancy or training of any kind. The results are really powerful, both in terms of giving management a real understanding of the customer experience and also in providing highly memorable and personalised feedback for individual staff. Strongly recommended.
I have used Lindas’ company The Secret Service and found it to be of real benefit. Linda is professional throughout and I found her service a great help to my business, helping us to focus on things we weren’t doing right, but also highlighting what we did well.