We used the Mystery Shopping services provided by The Secret Service for just over a year and it gave us a great insight to how our Guest Services worked. With over 1800 outlets across the UK, and all requiring a visit, we were impressed that The Secret Service were able to deliver and not one outlet was missed! Thank you
Movercorp have used The Secret Service for a number of years, and they have helped us to ensure we give the best possible service we can to our clients. The Secret Service has a great on line portal which is easy to use and it ensures we get the results from the Mystery Shopping phone calls almost immediately after the call has been made, so we can act fast if need be. Thank you to The Secret Service Team for everything you did for us.
James Tennant Movecorp
I contacted the Secret Service to see if there was anything they could do to help my fitness business [iCan Fitness]. Customer service and especially first impressions is very important in the fitness industry and especially to myself.
After agreeing to go ahead, I heard nothing for a number of weeks, or so I thought.
A few weeks later Linda, contacted me and asked if I would like to know the outcomes. At this point, I did not really know what to expect.
While I guessed it could happen, I and my staff had been contacted in various ways by people from all walks of life. I’m not going to say the feedback was all fantastic but for that reason it was immensely valuable.
What I got, changed my whole approach for the benefit of my company and myself.
I will definitely get the Secret Service and Linda to assess iCan Fitness again and would highly recommend anyone else with a company of any size dealing with customers to do so.
Owner iCan Fitness
The problem with running outdoor events is that you very rarely get to hear feedback about what people thought of the day so we asked The Secret Service to provide this. They were friendly and professional and have helped us improve our offerings for next time.
High Fell Events Limited
We used The Secret Service team for telesales as we have no sales capacity within our business. We presented a product and suggested selling points and then Secret Servie took it from there. They linked their sales campaign with our social media and fed back leads for us to follow up. Amazing value for money and highly recommended.
Barry Kemp, Owner, Fizzling Fireboxes Software Limited
We have always received good service from The Secret Service. Timing and quality have always met my expectations and everything is communicated in a professional and timely manner. We love the way we receive their reports from their SAS (Service Analysis System) They are easy to understand and give us percentages and average scores so everything can be monitored. The Secret Service team listened to our requirements and adapted a survey that met out needs, not what they thought we needed. Once again thank you.
We would like to thank The Secret Service for carrying out our mystery shopping program over the last year. We have managed to provide our staff with achievable targets towards their KPIs. This has been an invaluable exercise and hope to continue our relationship with all the staff at The Secret Service well into 2015.
We have used The Secret Service for Mystery Shopping regularly now for 18 months and I wish we had found The Secret Service years ago. Their expertise and genuine care for our business makes us proud to work along side them. Their SAS (Service Analysis System)provides us with online reports 24/7 and is simple and easy to use. It does what is says on the tin! Linda and her team are passionate about their business but also about ours. We have over 3000 outlets and The Secret Service with their contractors situated all over the UK have helped us get the feedback we need to help us to develop and maintain the level of service we strive to achieve Thank you.
To have the reassurance that The Secret Service team was monitoring everything from a customers’ perspective is a huge support for myself and all our colleagues. We were able to constantly respond to issues in our business and deliver the best possible experience for a customer and this is the lifeblood of any successful business.
I have used Linda on a couple of occasions now and the results from her work have been excellent, I would not hesitate in recommending the Secret Service to other clients. Linda has a lovely personality and a great sense of humour which makes her very easy to work with.