How we do it

  • Providing enhanced customer relationship management
  • Helping you maintain a competitive advantage
  • And provide exceptional customer service focus
  • We also offer Customer service training

How We Do It

Ever Wondered What Your Customer Service Levels Are Really Like?

Mystery shopping is the most cost-effective method of measuring customer service and is absolutely fundamental to good customer relationship management.

The service we provide is both ethical and confidential providing you with an insight into your competitors offer and your customers buying experience.

We’ll initially work with you to establish the parameters and criteria to work to, identify your requirements and expectations and provide you with a comprehensive report on completion of the project.

The Secret Service can pose as a prospective client or customer of your (or your competitors) product or service. It is recognised as a valid way of evaluating the performance of staff and the service customers are receiving.

We then provide you with a comprehensive and detailed report on the activities of your staff or your competitors.

The Secret Service also provides customer service training.  Our customer service/mystery shopping training can be adapted to suit your needs. No two organisations are alike. Even though they may be engaged in similar tasks, the personalities and challenges vary.
If several people or a team train at the same time, they can exchange notes, and a common body of knowledge is formed.
Our training days combine presentations, practical exercises and discussion. Delegates leave with clear guidance on how to implement what they have learnt.

The Secret Service also offers a specialist sales prospecting/telemarketing service for companies that cannot justify a full time lead generator. We will do your prospecting and canvassing on an ‘as and when needed’ basis.