- We work with a diverse range of clients
- From hospitality to retail
- This is what they think of us
Mystery Shopping Testimonials
Let's hear what some of our clients say about us -
(*NOTE - The names of some of our clients have been withheld to protect their anonymity)
To have your say and help us improve our service to you, e-mail us and let us know. Refer to the contact details on our contact page.
Ali - La Riviera Restaurant
"What a perfect and cost effective way of praising your team's effectiveness and efficiency at work from the customer's point of view, by giving them a sight of THE SECRET SERVICE'S report. At the same time as identifying improvement and training areas for the team members who need it. I have used their services twice and delighted by their approach and professionalism."
"What a perfect and cost effective way of praising your team's effectiveness and efficiency at work from the customer's point of view, by giving them a sight of THE SECRET SERVICE'S report. At the same time as identifying improvement and training areas for the team members who need it. I have used their services twice and delighted by their approach and professionalism."
Paul Robson - Director
"Dear Linda, I just wanted to express my thanks for the report you gave me in November. I have evaluated the information and have learned a number of things from your research. Among these it has to be said was further vindication that there is still a huge target market particularly in the North East looking to buy property in Bulgaria. I have taken your findings and am in the process of implementing a marketing campaign which I am confident will be all the more successful due to your expert analysis. My message to anyone would be to take advantage of your superb service which is remarkably inexpensive and will undoubtedly highlight points that the entrepreneur either knew and has done nothing to sort out or has completely overlooked and is preventing them from achieving their goals. To call you a mystery shopper understates what service you provide."
"Dear Linda, I just wanted to express my thanks for the report you gave me in November. I have evaluated the information and have learned a number of things from your research. Among these it has to be said was further vindication that there is still a huge target market particularly in the North East looking to buy property in Bulgaria. I have taken your findings and am in the process of implementing a marketing campaign which I am confident will be all the more successful due to your expert analysis. My message to anyone would be to take advantage of your superb service which is remarkably inexpensive and will undoubtedly highlight points that the entrepreneur either knew and has done nothing to sort out or has completely overlooked and is preventing them from achieving their goals. To call you a mystery shopper understates what service you provide."
Colin Burnett - Netstationers
"The Secret Service has provided my business with a telemarketing service for the past month and has gained numerous appointments, many of which are now being converted to active customers. Her telephone skills will provide a boost to any business."
"The Secret Service has provided my business with a telemarketing service for the past month and has gained numerous appointments, many of which are now being converted to active customers. Her telephone skills will provide a boost to any business."
Anon
"The Secret Service has provided customer satisfaction analysis reports over a period of 4 months and the findings have been extremely beneficial to our organisation. We have been able to offer a much better customer service focus because of The Secret Service findings, thus increasing our customer base. Well worth any organisation using this service."
"The Secret Service has provided customer satisfaction analysis reports over a period of 4 months and the findings have been extremely beneficial to our organisation. We have been able to offer a much better customer service focus because of The Secret Service findings, thus increasing our customer base. Well worth any organisation using this service."
DM
"You only know your customers aren't happy when they write a letter. Only three out of ten bother writing. The other seven just don't come back. Using The Secret Service ensured that we got it right first time. It was important for us to take a step back and look at the bigger picture, The Secret Service, with their vast wealth of experience, helped us to that. We use them regularly now and we see our customers come back again and again."
"You only know your customers aren't happy when they write a letter. Only three out of ten bother writing. The other seven just don't come back. Using The Secret Service ensured that we got it right first time. It was important for us to take a step back and look at the bigger picture, The Secret Service, with their vast wealth of experience, helped us to that. We use them regularly now and we see our customers come back again and again."
Brown Watson & Co
"The Secret Service has monitored our customer satisfaction feedback questionnaires by contacting our clients and collating the information received in an easy to understand format. The personal and friendly yet extremely professional approach by the Secret Service has made a huge difference to how we get the feedback we need to help us keep our clients happy. They made us see that profit is a by-product of customer service."
"The Secret Service has monitored our customer satisfaction feedback questionnaires by contacting our clients and collating the information received in an easy to understand format. The personal and friendly yet extremely professional approach by the Secret Service has made a huge difference to how we get the feedback we need to help us keep our clients happy. They made us see that profit is a by-product of customer service."
Anon
"We have used the services of the Secret Service for just over a year now and we have found the reports received useful and informative. We have used the fully detailed reports to improve our customer service levels and to identify where training is needed. Linda provides a confidential, friendly and professional service that we feel should be used by all organisations who value how their customers think and feel."
"We have used the services of the Secret Service for just over a year now and we have found the reports received useful and informative. We have used the fully detailed reports to improve our customer service levels and to identify where training is needed. Linda provides a confidential, friendly and professional service that we feel should be used by all organisations who value how their customers think and feel."
Anon
"Quite simply they have paid for themselves many times over. There is no way we would have found out this information any other way. We were a little sceptical at first but they delivered everything they said they would and more. All I can say is, give them a try, you won't be disappointed."
"Quite simply they have paid for themselves many times over. There is no way we would have found out this information any other way. We were a little sceptical at first but they delivered everything they said they would and more. All I can say is, give them a try, you won't be disappointed."
Peter Green - Access Marketing
"If you’re thinking of using a mystery shopping provider, ask how qualified the company is, check their background, the clients they have worked with and the results they’ve got. It’s very easy to start a mystery shopping business without the skill sets that are needed...and I regret to say I’ve used one or two.
The Secret Service has worked with some of the UK’s biggest and most successful brands in retail and hospitality environments and it shows. They are now a permanent valued partner and I quite simply would not use anyone else, my clients deserve nothing less."
