- We work with a diverse range of clients
- From hospitality to retail
- This is what they think of us
Mystery Shopping Testimonials
Let's hear what some of our clients say about us -
(*NOTE - The names of some of our clients have been withheld to protect their anonymity)
To have your say and help us improve our service to you, e-mail us and let us know. Refer to the contact details on our contact page.
Tim Drysdale
I have been dealing with the amazing team at The Secret Service for nearly four years. Every job exceeds my expectations.The team at The Secret Service are so lovely to deal with and always go above and beyond. Thank you for making our company so good and customer focused. You have helped us increase our sales thus increase our profits. What more could anyone want? You are an asset to any Company and I have no hesitation in referring your services.
I have been dealing with the amazing team at The Secret Service for nearly four years. Every job exceeds my expectations.The team at The Secret Service are so lovely to deal with and always go above and beyond. Thank you for making our company so good and customer focused. You have helped us increase our sales thus increase our profits. What more could anyone want? You are an asset to any Company and I have no hesitation in referring your services.
Bernie Paten
We appointed The Secret Service for our telemarketing and it's the best decision we made! The appointments made were 'Quality appointments' and not just dates for the diary. Since welcoming The Secret Service on board on a regular basis we have seen our orders for work increase by 80% and we can prove it. We have no hesitation in recommending The Secret Service for this type of work. We also intend to find out what our competitors are doing by using the mystery shopping side of The Secret Service business and have every confidence in the results.
We appointed The Secret Service for our telemarketing and it's the best decision we made! The appointments made were 'Quality appointments' and not just dates for the diary. Since welcoming The Secret Service on board on a regular basis we have seen our orders for work increase by 80% and we can prove it. We have no hesitation in recommending The Secret Service for this type of work. We also intend to find out what our competitors are doing by using the mystery shopping side of The Secret Service business and have every confidence in the results.
Mark Havers - Cathedral Lettings
Immediate impact and great value for money. We had never used mystery shopping but we have found it very worthwhile. So many consultancy and training interventions do not deliver, but our experience with The Secret Service has been excellent. We have fed the learning directly back into how we work, with a number of significant changes to our systems and procedures. We expect to be using the Secret Service on a regular basis from now on. Mark Havers
Immediate impact and great value for money. We had never used mystery shopping but we have found it very worthwhile. So many consultancy and training interventions do not deliver, but our experience with The Secret Service has been excellent. We have fed the learning directly back into how we work, with a number of significant changes to our systems and procedures. We expect to be using the Secret Service on a regular basis from now on. Mark Havers
Craig Smith - Flint Consultancy
“I recently engaged Linda to help me to market an open programme I was running in the North East. Linda quickly got to grips with the brief and was extremely proactive in ensuring she had all information required to complete the task. Linda took detailed records of the calls she made and delivered a great service. I will definitely use Linda again.”
“I recently engaged Linda to help me to market an open programme I was running in the North East. Linda quickly got to grips with the brief and was extremely proactive in ensuring she had all information required to complete the task. Linda took detailed records of the calls she made and delivered a great service. I will definitely use Linda again.”
Dave Algeo - Algeo Training
I have known Linda for a good few years now and believed her to be professional and passionate about her work. Consequently when I found a need for some tele-sales work to create appointments with potential clients, I engaged Linda's services. Linda provided a professional and personable service which was tailored to my particular sales needs and as a result, generated a good number of appointments a few of which either have or are in the process of becoming contracted work. I would recommend Linda without hesitation. Dave
I have known Linda for a good few years now and believed her to be professional and passionate about her work. Consequently when I found a need for some tele-sales work to create appointments with potential clients, I engaged Linda's services. Linda provided a professional and personable service which was tailored to my particular sales needs and as a result, generated a good number of appointments a few of which either have or are in the process of becoming contracted work. I would recommend Linda without hesitation. Dave
Amanda Dixon - The Concierge Directory
I am writing this recomendation as I believe every business would benefit from Linda's services. She provides fully detailed comprehensive reports - no check boxes! Full details. Whether you need to find out how your Customer Service team are performing, what your customers think of your service, or even if you need to find out what your competitors are doing by comparison, Linda is the person to use.
I am writing this recomendation as I believe every business would benefit from Linda's services. She provides fully detailed comprehensive reports - no check boxes! Full details. Whether you need to find out how your Customer Service team are performing, what your customers think of your service, or even if you need to find out what your competitors are doing by comparison, Linda is the person to use.
Iain McKenzie
Linda, thank you for your report. The content of the feedback was so in depth, honest and constructive; the attention to detail was excellent.Your report has provided a great tool for identifying strengths and weaknesses of all our team members who partake in the clients journey. We were really impressed! The report was very detailed and the business recommendations were invaluable to us. We are so glad we did it, as the process not only confirmed our thoughts on some aspects of our service that needed improving, but also highlighted issues that we had not been aware of, and that of what we did well.As a result of the mystery shopping you supplied us with, we have implemented a number of changes which have improved & enhanced our overall offering to our clients. We have no hesitation in recommending this service to others.Your customer service and dedication to your clients is superb!!! It's great to find a company that cares and does the right thing, and a person like you who is truly supportive and a pleasure to work with.You will have my business for a long time to come.
Linda, thank you for your report. The content of the feedback was so in depth, honest and constructive; the attention to detail was excellent.Your report has provided a great tool for identifying strengths and weaknesses of all our team members who partake in the clients journey. We were really impressed! The report was very detailed and the business recommendations were invaluable to us. We are so glad we did it, as the process not only confirmed our thoughts on some aspects of our service that needed improving, but also highlighted issues that we had not been aware of, and that of what we did well.As a result of the mystery shopping you supplied us with, we have implemented a number of changes which have improved & enhanced our overall offering to our clients. We have no hesitation in recommending this service to others.Your customer service and dedication to your clients is superb!!! It's great to find a company that cares and does the right thing, and a person like you who is truly supportive and a pleasure to work with.You will have my business for a long time to come.
Eric Mills - Mills Advertising
“As a sales and marketing practitioner of many years standing, I know my agency has an excellent product to sell – the trick has always been finding enough opportunities to sit in front of genuine potential customers to tell them about it. From the moment we engaged The Secret Service, those opportunities have not only occurred regularly but have consistently been the right sort of opportunities – not disinterested businesspeople pressurised into a face-to-face they didn’t really want, but decision-makers seeking solutions they genuinely believed this agency could provide. I know from long experience, that kind of sales lead generation is priceless.”
“As a sales and marketing practitioner of many years standing, I know my agency has an excellent product to sell – the trick has always been finding enough opportunities to sit in front of genuine potential customers to tell them about it. From the moment we engaged The Secret Service, those opportunities have not only occurred regularly but have consistently been the right sort of opportunities – not disinterested businesspeople pressurised into a face-to-face they didn’t really want, but decision-makers seeking solutions they genuinely believed this agency could provide. I know from long experience, that kind of sales lead generation is priceless.”
Fiona Woods Managing Director
The true value of this programme has been the ability to gauge the performance of our business in the UK from a customers’ perspective. There is no doubt that the findings have been extremely valuable in enabling us to identify specific areas that needed attention and focus, so as to improve the stores’ performance from a customers’ perspective, which at the end of the day, is the one that counts the most.
The Secret Service has helped us shift to a new level in developing our performance in the most important area of our business that directly benefits our customers.
I would highly recommend a Secret Service programme to be used as an integral tool in enhancing your customers’ experience of your brand
Ali - La Riviera Restaurant
"What a perfect and cost effective way of praising your team's effectiveness and efficiency at work from the customer's point of view, by giving them a sight of THE SECRET SERVICE'S report. At the same time as identifying improvement and training areas for the team members who need it. I have used their services twice and delighted by their approach and professionalism."
"What a perfect and cost effective way of praising your team's effectiveness and efficiency at work from the customer's point of view, by giving them a sight of THE SECRET SERVICE'S report. At the same time as identifying improvement and training areas for the team members who need it. I have used their services twice and delighted by their approach and professionalism."
Paul Robson - Director
"Dear Linda, I just wanted to express my thanks for the report you gave me in November. I have evaluated the information and have learned a number of things from your research. Among these it has to be said was further vindication that there is still a huge target market particularly in the North East looking to buy property in Bulgaria. I have taken your findings and am in the process of implementing a marketing campaign which I am confident will be all the more successful due to your expert analysis. My message to anyone would be to take advantage of your superb service which is remarkably inexpensive and will undoubtedly highlight points that the entrepreneur either knew and has done nothing to sort out or has completely overlooked and is preventing them from achieving their goals. To call you a mystery shopper understates what service you provide."
"Dear Linda, I just wanted to express my thanks for the report you gave me in November. I have evaluated the information and have learned a number of things from your research. Among these it has to be said was further vindication that there is still a huge target market particularly in the North East looking to buy property in Bulgaria. I have taken your findings and am in the process of implementing a marketing campaign which I am confident will be all the more successful due to your expert analysis. My message to anyone would be to take advantage of your superb service which is remarkably inexpensive and will undoubtedly highlight points that the entrepreneur either knew and has done nothing to sort out or has completely overlooked and is preventing them from achieving their goals. To call you a mystery shopper understates what service you provide."
Colin Burnett - Netstationers
"The Secret Service has provided my business with a telemarketing service for the past month and has gained numerous appointments, many of which are now being converted to active customers. Her telephone skills will provide a boost to any business."
"The Secret Service has provided my business with a telemarketing service for the past month and has gained numerous appointments, many of which are now being converted to active customers. Her telephone skills will provide a boost to any business."
Smithson Watson
"The Secret Service has provided customer satisfaction analysis reports over a period of 4 months and the findings have been extremely beneficial to our organisation. We have been able to offer a much better customer service focus because of The Secret Service findings, thus increasing our customer base. Well worth any organisation using this service."
"The Secret Service has provided customer satisfaction analysis reports over a period of 4 months and the findings have been extremely beneficial to our organisation. We have been able to offer a much better customer service focus because of The Secret Service findings, thus increasing our customer base. Well worth any organisation using this service."
DM
"You only know your customers aren't happy when they write a letter. Only three out of ten bother writing. The other seven just don't come back. Using The Secret Service ensured that we got it right first time. It was important for us to take a step back and look at the bigger picture, The Secret Service, with their vast wealth of experience, helped us to do that. We use them regularly now and we see our customers come back again and again."
"You only know your customers aren't happy when they write a letter. Only three out of ten bother writing. The other seven just don't come back. Using The Secret Service ensured that we got it right first time. It was important for us to take a step back and look at the bigger picture, The Secret Service, with their vast wealth of experience, helped us to do that. We use them regularly now and we see our customers come back again and again."
Brian Donaldson MD
"The Secret Service has monitored our customer satisfaction feedback questionnaires by contacting our clients and collating the information received in an easy to understand format. The personal and friendly yet extremely professional approach by the Secret Service has made a huge difference to how we get the feedback we need to help us keep our clients happy. They made us see that profit is a by-product of customer service."
"The Secret Service has monitored our customer satisfaction feedback questionnaires by contacting our clients and collating the information received in an easy to understand format. The personal and friendly yet extremely professional approach by the Secret Service has made a huge difference to how we get the feedback we need to help us keep our clients happy. They made us see that profit is a by-product of customer service."
Anon
"We have used the services of the Secret Service for just over a year now and we have found the reports received useful and informative. We have used the fully detailed reports to improve our customer service levels and to identify where training is needed. Linda provides a confidential, friendly and professional service that we feel should be used by all organisations who value how their customers think and feel."
"We have used the services of the Secret Service for just over a year now and we have found the reports received useful and informative. We have used the fully detailed reports to improve our customer service levels and to identify where training is needed. Linda provides a confidential, friendly and professional service that we feel should be used by all organisations who value how their customers think and feel."
Anon
"Quite simply they have paid for themselves many times over. There is no way we would have found out this information any other way. We were a little sceptical at first but they delivered everything they said they would and more. All I can say is, give them a try, you won't be disappointed."
"Quite simply they have paid for themselves many times over. There is no way we would have found out this information any other way. We were a little sceptical at first but they delivered everything they said they would and more. All I can say is, give them a try, you won't be disappointed."
Peter Green - Access Marketing
"If you’re thinking of using a mystery shopping provider, ask how qualified the company is, check their background, the clients they have worked with and the results they’ve got. It’s very easy to start a mystery shopping business without the skill sets that are needed...and I regret to say I’ve used one or two.
The Secret Service has worked with some of the UK’s biggest and most successful brands in retail and hospitality environments and it shows. They are now a permanent valued partner and I quite simply would not use anyone else, my clients deserve nothing less."
