- What do your customers really think about you?
- What are their actual buying experiences?
- Compare your performance with your competitors
What We Do
The Secret Service provides an ethical, confidential service giving you an insight into your competitors activities and your customers buying experience.
The service is called 'Mystery Shopping' or 'Competitor Research' but should never be seen as covert or underhand. In fact our service allows our clients to improve where they need to and can also highlight what they already do well.
We normally construct an approach which is unique to our clients and will answer specific questions which are posed. Typically clients want to know either about their own company or a combination of competitors, usually looking at:
The Secret Service will help our clients accurately measure, learn, and get feedback insight from real customers, empowering organisations to make a real and positive difference to the person who matters most ... the customer.
The service is called 'Mystery Shopping' or 'Competitor Research' but should never be seen as covert or underhand. In fact our service allows our clients to improve where they need to and can also highlight what they already do well.
We normally construct an approach which is unique to our clients and will answer specific questions which are posed. Typically clients want to know either about their own company or a combination of competitors, usually looking at:
- Customer Services
- Product and Service Awareness
- Staff Motivation
- How quickly are our sales lines answered and how often are they engaged?
- Are our sales people discussing the needs the client has before launching into a sales pitch?
- Is our reception area as welcoming as that of our competitors?
- Are our prices more/less/the same as our competitors?
- Which products/services were considered during the buying process?
- How do our customers view our service?
- How do our customers, both actual and potential, view us compared to our competitors?
The Secret Service will help our clients accurately measure, learn, and get feedback insight from real customers, empowering organisations to make a real and positive difference to the person who matters most ... the customer.
